FREQUENTLY ASKED QUESTIONS
Orders & Shipping
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How long does shipping take?
Orders are typically processed within 1–3 business days. Once shipped, delivery usually takes 3–7 business days depending on your location.
Do you offer order tracking?
Yes. Once your order ships, you will receive a tracking number by email so you can follow your package.
Can I change or cancel my order?
Orders can only be changed or canceled within 12 hours of purchase. Please contact us as soon as possible if you need assistance.
Product Questions
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How many times can Amari Lashes be reused?
With proper care, our lashes can typically be reused 15–25 times.
Are your lashes lightweight?
Yes. Our lashes are designed to be comfortable, lightweight, and easy to wear all day.
Are your lashes beginner friendly?
Absolutely. Our lash bands are flexible and easy to apply, making them perfect for beginners and lash lovers alike.
Lash Care
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How do I make my lashes last longer?
Gently remove adhesive after each use and store your lashes back in their original packaging to maintain their shape.
Can I wear mascara with the lashes?
We recommend applying mascara to your natural lashes before applying your strip lashes. Avoid applying mascara directly to the lashes to extend their lifespan.
Returns & Exchanges
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Do you accept returns?
Due to hygiene reasons, we do not accept returns on opened lash products.
What if my order arrives damaged?
If your order arrives damaged, please contact us within 48 hours with a photo and we will make it right.
Are Amari Lashes cruelty-free?
Yes. We are committed to providing high-quality lashes that are cruelty-free.
Cluster Lash FAQ
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What are cluster lashes?
Cluster lashes are small sections of lashes designed to be applied underneath or along the lash line to create a customizable lash look. They allow you to build anything from a natural set to a full glam effect.
How long do cluster lashes last?
Depending on the adhesive used and how well they are cared for, cluster lashes can last anywhere from 1 day to up to 5–7 days.
Are cluster lashes reusable?
Yes. If removed gently and cleaned properly, cluster lashes can be reused multiple times.
Are cluster lashes safe for beginners?
Yes. Cluster lashes are beginner-friendly and easy to apply. You can place them where you want to create your desired look.
How many clusters should I apply per eye?
Most people use 4–6 clusters per eye, depending on the look they want to achieve but feel free to stack them how you choose for your desired look!
Can I sleep in cluster lashes?
If you are using a long-wear lash adhesive, cluster lashes may last overnight. However, proper care is recommended to maintain the lashes and protect your natural lashes. Do not sleep directly on lashes!
How do I remove cluster lashes?
Use a lash remover or an oil-based cleanser to gently dissolve the adhesive before removing the clusters. Never pull them off, as this can damage your natural lashes.